FAQs
Welcome to our FAQ page! Here, we’ve answered some of the most common questions to make your shopping experience with Luloot as smooth as possible.
Orders and Payments
- How can I place an order?
Simply browse our website, select the products you love, add them to your cart, and proceed to checkout.
2. What payment methods do you accept?
We accept all major credit and debit cards, as well as payment platforms like PayPal and others listed at checkout.
3. Can I cancel or change my order?
Orders can be canceled or modified within 30 minutes of placement. After this timeframe, changes may not be possible as processing begins.
Shipping
4. How long will it take to receive my order?
Shipping times vary based on location:
- Standard Shipping: 5-10 business days
- Expedited Shipping: 2-5 business days
- International Shipping: 10-20 business days (customs delays may apply)
5. Do you offer tracking for orders?
Yes, tracking details will be sent to your email once your order is shipped.
Returns and Refunds
6. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original condition, and with all packaging intact. Please review our Return Policy for details.
7. How do I request a refund?
Email us at luloot@gmail.com with your order number and reason for the refund. Refunds will be processed within 5-7 business days after approval.
Products
8. Are your products authentic?
Yes, we guarantee that all products sold on Luloot are 100% authentic and carefully curated for quality.
9. What if my item is damaged or incorrect?
Contact us within 7 days of receiving the item, and we will arrange a replacement or refund at no additional cost.
Other Questions
10. Do you ship internationally?
Yes, we ship worldwide! International shipping times and customs fees may vary.
11. How can I contact you?
- Email: luloot@gmail.com
- Phone: [Your Business Phone Number]
If you have a question that isn’t listed here, feel free to reach out. We’re happy to help! Thank you for choosing Luloot!