Return Policy

Thank you for shopping with Luloot! We want you to be completely satisfied with your purchase. If you’re not happy for any reason, we’re here to help. Please review our return policy below for guidance.

 

Eligibility for Returns

  • Items must be returned within 30 days from the date of delivery.
  • Items must be unused, in their original condition, and with all tags or packaging intact.
  • Certain items (e.g., sale items, personalized products, or hygiene-related items) may be non-returnable. These exclusions will be stated on the product page.

 

Return Process

  1. Contact Us: Email us at luloot@gmail.com with your order number, reason for return, and proof of purchase.
  2. Return Approval: Once your return request is approved, we will provide you with return instructions and the return shipping address.
  3. Ship Your Item: Send the item back to us using a trackable shipping method. You are responsible for return shipping costs unless the item was damaged or incorrect.

 

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 5-7 business days.
  • Shipping fees are non-refundable unless the return is due to a mistake on our part.

 

Exchanges

  • We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the replacement.

 

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product:

  • Contact us within 7 days of delivery with photos of the damage or incorrect item.
  • We will resolve the issue by offering a replacement or a full refund, including return shipping costs.

 

Non-Returnable Items

The following items are not eligible for returns:

  • Sale or clearance items.
  • Personalized or custom-made products.
  • Intimate or hygiene-related products (e.g., undergarments, swimwear).

 

Contact Us

If you have any questions about our return policy or need assistance with your return, please contact us at:

  • Email: luloot@gmail.com

 

We’re committed to making things right and ensuring your shopping experience is positive!